How to request deletion
Email support@vordali.com with the subject MITZR account deletion request. Send the request from the email address associated with your MITZR account when possible and include that account email in the message.
Do not send your password, authentication tokens, payment-card information, or other sensitive credentials. We may ask for reasonable information needed to verify that you control the account before processing the request.
What we delete
After verification, VORDALI will process deletion of the MITZR authentication account and account-linked application records covered by the deletion workflow. Depending on the features you used, those records may include cloud-saved collection or inventory data, virtual-item ownership and transfers, journey and visit records, account-linked community report records, virtual coin and upgrade state, owned or equipped cosmetics or vehicles, and request records used to prevent duplicate actions. MITZR also provides an in-app deletion path for signed-in users.
What may be retained
We may retain limited information when reasonably necessary for security, fraud or abuse prevention, legal compliance, dispute resolution, financial recordkeeping, or protected backup operation. Limited purchase transaction evidence may be de-identified and retained to prevent purchase replay or fraud. A community location's current status or note may also remain after the account-linking portion of a report is deleted or de-identified when retaining that non-identifying community information is appropriate.
Guest mode
Guest mode does not create a MITZR cloud account. Guest collection progress is designed to stay in the current app session rather than being uploaded as account-owned progress. If you never created an account, there may be no MITZR authentication account to delete.
Request deletion of specific data
If you do not want to delete the entire account but want us to review deletion or correction of particular account-linked personal information, email support@vordali.com with the subject MITZR privacy request.
We will confirm the outcome of a verified deletion request using the contact information associated with the request.